Cancellation and refund policy

1. Nature of the product

You are buying a digital placement. Delivery starts when Razorpay confirms payment and we show your Crown. There is no cooling-off period after a successful, delivered placement.

2. Cancellation before payment

Close the Take the Crown window before a successful payment and you are not charged.

3. When we refund

• Failed or dropped payments that still left your account: full refund in the same currency within 5–7 business days after we confirm it with Razorpay.
• Duplicate successful charges for the same placement: the extra charge is refunded within 5–7 business days.
• Payment confirmed but the placement did not go live because of a fault on our side: we complete delivery or refund the full amount you paid, within 5–7 business days.
• Unauthorised transactions reported promptly and confirmed as unauthorised: refund within 5–7 business days after the processor and your bank finish their check.

4. When we do not refund

• A placement that went live, including if someone later buys a higher placement or the Hall ends the reign.
• Change of mind after the Crown is live.
• Disappointment with how long you stayed Winner. Duration is not guaranteed.
• A name or link you typed wrong. We can fix obvious typos. That is not a refund.

5. How refunds are paid

Refunds go back to the original card, UPI account, or wallet through Razorpay, in the currency you were charged. Banks usually post the credit within 5–7 business days. International cards can take a little longer depending on the issuer. We email the refund reference when the processor starts it.

6. How to request a refund

Email support@onewinner.lol or call +91 (set NEXT_PUBLIC_SUPPORT_PHONE). Hours: Email from anywhere, usually within one business day. Phone: Monday-Saturday, 10:00-18:00 IST. Include your email, payment time, amount, currency, and the Razorpay payment id or bank reference. We acknowledge the request within 48 hours.

7. Chargebacks

If you open a chargeback, we will share delivery and payment records with Razorpay. Write to us first if the placement never appeared. That is usually faster.

8. Related policies

Delivery is in Shipping and Delivery. Fees are in Pricing. Complaints go to Grievance Redressal.